Privacy policy
1. Umbra-Projectors: Return & Refund Policy
At Umbra-Projectors, we want you to love your cinematic experience. If you aren't 100% satisfied with your purchase, we are here to make it right. You have 30 days after receiving your item to contact us regarding any issues.
Our "Eco-Friendly" Replacement Policy To reduce our carbon footprint and save you the stress of international shipping, Umbra-Projectors does not require you to mail back defective electronics.
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If your item is defective or damaged: Do not send it back.
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Please Contact Us Here with a brief video or photo showing the issue.
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Once verified, we will either ship a brand-new replacement at no extra cost or issue a full refund. You may keep the original unit for spare parts or disposal.
Technical Notice (Read Before Contacting) Please note that for iOS/iPhone mirroring, a 5G WiFi connection is recommended. Due to HDCP copyright restrictions (Netflix, Disney+, Hulu), content must be played via the projector's built-in Android apps and cannot be screen-mirrored from a mobile device. This is a standard industry limitation and is not a product defect.
European Union 14-Day "Cooling Off" Period For orders shipped into the EU, you have the right to cancel your order within 14 days for any reason. To be eligible for a refund under this period, the item must be unused, with all original tags, and in its original, undamaged packaging. To initiate this, please Contact Us Here.
Refunds Approved refunds are processed within 10 business days to your original payment method. If more than 15 business days have passed since approval, please Contact Us Here.
Legal Entity: John Christopher Alba
Address: Sestiere San Marco, Venice, VE, 30124, IT
2. Umbra-Projectors: Privacy Policy
Last updated: March 25, 2026
Umbra-Projectors ("we," "us," or "our") operates this store to provide a curated cinematic shopping experience. This policy describes how we handle your personal information.
1. Personal Information We Collect We collect contact details (name, shipping address), payment information (processed securely via Shopify/Revolut), and device data (IP address) to fulfill orders and prevent fraud.
2. Disclosure to Third Parties We share your information with essential service providers, including Shopify and our Fulfillment Partners (e.g., CJ Dropshipping) to ensure your order is delivered.
3. International Transfers (EU/EEA Residents) Based in Venice, Italy, we comply with the GDPR. Data transfers outside the EEA are protected by recognized legal mechanisms (Standard Contractual Clauses).
4. Your Rights You have the right to access, correct, or delete your personal data. To exercise these rights, please Contact Us Here.
5. Contact Us For questions regarding our privacy practices, please reach out via our Contact Page or by mail at:
Umbra-Projectors c/o John Christopher Alba
Sestiere San Marco, Venice, VE, 30124, IT