Contact information

Contact Information

Customer Support At Umbra-Projectors, we are committed to providing a premium cinematic experience. If you have questions about your order, tracking, or the technical setup of your HY300 Pro, please reach out to our support team.

  • Support Method: Click Here to Access our Contact Form

  • Response Time: We aim to respond to all inquiries within 24–48 business hours.

  • Hours of Operation: Monday – Friday, 9:00 AM – 6:00 PM (CET)

Legal Notice (Impressum)

Required for compliance with EU Digital Services Act (DSA) 2026 and Revolut Pro Merchant requirements.

  • Trading Name: Umbra-Projectors

  • Legal Entity: John Christopher Alba

  • Physical Address: Sestiere San Marco, Venice, VE, 30124, Italy

  • VAT / Partita IVA: Not Applicable (Occasional Seller)

  • Business ID / Trade Number: Not Applicable